TILT Service Standards
for Advisors

What we expect from you, and why it matters.

This page explains the service standards we enforce for every advisor in the TILT network and why they exist.

If you are an experienced advisor who wants access to serious clients, clear expectations, and a system that rewards doing the work well, we invite you to apply. These standards are not suggestions. They are requirements. To protect TILT's clients, advisors who do not meet these standards will no longer be given referrals.

What we require

Acceptance & engagement

  • •You will be informed via email when you are assigned a requirement. You have 24 hours to accept or decline that requirement. If you fail to do so, it will be assigned to a different advisor.
  • •Once accepted, advisors are required to reach out to the client within 2 business days. Engagement status must be reported to TILT once connection has been established, per status check-in requirements.
  • •Advisors are required to respond to status updates to TILT at pre-defined milestones.
  • •Communicate material developments to TILT as soon as they arise, including changes that could affect client decisions.

Operating expectations

  • •TILT retains the exclusive right to represent the client and provide ongoing oversight during execution.
  • •Fully executed lease documents must be submitted to TILT upon full execution.
  • •Advisors cannot independently refer TILT clients to outside service providers. Any such referrals should be coordinated through TILT to ensure transparency and consistency.
  • •In the event of a reassignment, advisors are expected to cooperate fully, in accordance with the terms of the fully executed co-broker agreement.
  • •Service quality will be evaluated using client feedback collected at defined milestones during the engagement. This information is used to manage advisor service quality as well as eligibility, prioritization, and continued participation with TILT.
  • •TILT does not publish advisor rankings, scores, or comparative performance metrics.

Professional conduct

  • •Operate with professionalism, discipline, and respect in all client and market interactions.
  • •Represent TILT in a manner consistent with thoughtful, execution-driven advisory work.
  • •Set expectations grounded in real market conditions.
  • •Do not make claims about pricing, timing, leverage, or off-market access that cannot be reasonably supported.

Ethics

  • •Disclose to the client any conflicts of interest that could reasonably affect advice or representation.
  • •Disclose dual agencies at the time options are presented to the client.
  • •Avoid steering decisions toward outcomes that benefit the advisor or firm at the expense of the client's stated economic priorities.

Analytical rigor

  • •Provide substantive market analysis and clear comparisons.
  • •Level proposals thoughtfully and explain material tradeoffs.
  • •Surface economic, structural, and risk considerations proactively.
  • •Analysis should reflect the functional, operational, and risk drivers relevant to the client's intended use, not solely pricing or availability.

Role clarity

  • •Advisors are selected based on demonstrated professionalism, market expertise, and a consistent track record of client-centered representation.
  • •Any non-standard partners or external collaborators involved in servicing a TILT-referred client must be disclosed via email at advisor_support@tiltnetworks.io and approved by TILT as soon as that need is identified in order to proceed.

Confidentiality

  • •Maintain strict confidentiality of all client information.
  • •Do not disclose client identity, requirements, or deal details outside the engagement.
  • •All deal terms must be kept strictly confidential and should not be disclosed at any time to outside brokers or market data platforms, including but not limited to CoStar or Crexi.

Are you a tenant? See what you can expect when you work with TILT.