TILT Service Standards
for Advisors

How we work together, and why it matters.

The TILT Standard covers who does the work and how the work is run. You join our network on a verified track record, and on every engagement you partner with TILT from the first conversation through the signed lease.

Below is what that looks like in practice, and why each part matters to the tenant and to you. For the advisors we work with, none of it is new. It's how they already run their deals.

The Service Standards

1. Acceptance & engagement

  • •When TILT brings you in, you receive the requirement. You have 1 business day to accept or decline. If you don't respond, it goes to another advisor.
  • •Once you accept, TILT contacts the client and sets up the first conversation, which TILT joins.
  • •Respond to any status request from TILT within 1 business day.
  • •If you'll be unavailable, out of the office or unable to continue on an engagement, let TILT know as soon as you can so the client stays supported.

Why this matters: TILT represents the client, so the first contact comes from us. Keeping us current lets us support you and the client without slowing the deal.

2. Operating expectations

  • •TILT represents the client directly and maintains the exclusive right to represent. We work alongside you from the first conversation through the signed lease and offer support when needed.
  • •Every engagement runs under the co-broker agreement TILT and your firm execute for that engagement, which defines the split.
  • •TILT negotiates and executes the commission agreement with the landlord.
  • •TILT provides the RFP and all draft documents for the engagement. Everything you send to the client, the landlord or the landlord's broker goes out on TILT letterhead with your signature block. If you need a document TILT doesn't provide, request it and we'll provide it.
  • •TILT requires a copy of:
    • –final letter of intent, before it goes out for execution
    • –tenant's first redline of the lease
    • –final clean execution copy of the lease, before the tenant signs
    • –fully executed lease
  • •If the client needs an outside service provider, refer them to TILT for direction.

Why this matters: TILT represents the client, so TILT is responsible for every part of the engagement, from the agreements and documents to the client's experience. Running each engagement the same way is what lets TILT stand behind the work and lets you focus on the deal.

3. Professional conduct

  • •Bring professionalism and respect to every client and market interaction.
  • •Set expectations grounded in real market conditions.
  • •Do not make claims about pricing, timing, leverage, or off-market access that cannot be reasonably supported.

Why this matters: On a TILT engagement, your reputation and TILT's move together. Every interaction with the client and the market builds both.

4. Ethics

  • •Disclose to the client any conflicts of interest that could reasonably affect advice or representation.
  • •Disclose dual agencies at the time options are presented to the client.
  • •Avoid steering decisions toward outcomes that benefit the advisor or firm at the expense of the client's stated economic priorities.

Why this matters: Clients make decisions based on your advice. Disclosing conflicts up front and advising on the client's stated priorities means every recommendation can be taken at face value.

5. Analytical rigor

  • •Level every proposal so the client can compare options on the same terms, and explain the tradeoffs between them.
  • •Raise cost, lease structure and risk issues before the client has to ask.
  • •Weigh each option against how the client will use the space, not only price and availability.

Why this matters: Clients compare spaces on what you put in front of them. Leveled proposals and clear tradeoffs let them see what each option will cost and how it will work for the business.

6. Role clarity

  • •TILT brings you in on a requirement for your verified track record in businesses like the client's and your local market expertise.
  • •Apply your specialty from the start: know what to ask about the client's type of space and area, and raise the details that decide whether a space works before the client tours.
  • •If anyone outside your usual team will work on a TILT engagement, such as a partner or outside collaborator, tell TILT before they get involved.

Why this matters: You're on the engagement for your expertise. Knowing who else is working on it lets TILT stand behind everyone involved.

7. Confidentiality

  • •Maintain strict confidentiality of all client information.
  • •Do not disclose client identity, requirements, or deal details outside the engagement.
  • •Keep all deal terms confidential. Don't share them with outside brokers or market data platforms such as CoStar or Crexi.

Why this matters: TILT commits to every client that their information stays confidential and their lease terms are never shared with outside brokers or market data platforms. Your confidentiality is how we keep it.

Questions about these standards? Email hello@tiltnetworks.io.

Are you a tenant? See what you can expect when you work with TILT.