TILT Service Standards
What our clients can expect, and what we stand behind.
The TILT Standard covers who does the work and how the work is run. Your advisor is chosen for a verified track record in businesses like yours and your local market, and every engagement runs through the same steps, from the first conversation to the signed lease.
Our commitment to you:
Professional conduct
The standard:
Your advisor works with professionalism and respect at every step, with you, with landlords and their brokers, and in the wider market.
Why this matters:
How your advisor carries your requirement shapes how landlords treat it. Slow replies or careless work can weaken your negotiating position without you seeing it happen.
One advisor, start to finish
The standard:
TILT brings in one advisor for your engagement, a specialist in businesses like yours. That advisor leads the work and is your day-to-day contact throughout.
Why this matters:
When several brokers work the same requirement, no one is clearly responsible for it. With one advisor, a single person owns the work and presents your requirement consistently, which is what landlords take seriously.
Prompt response
The standard:
TILT reaches out within 3 business days of receiving your requirements.
Why this matters:
When you reach out, you shouldn't have to wait to hear back.
More than what's advertised
The standard:
Your advisor looks at space that's advertised and at options that aren't but may be available through relationships in the market, and checks each one against your requirements before you tour.
Why this matters:
The right space isn't always the most visible one. Options that aren't advertised take time and local relationships to find, and they're easy to miss without an advisor focused on your requirement.
Clear numbers, side by side
The standard:
Your advisor explains each recommendation in plain language and runs each option through the same analysis. No two spaces line up neatly: the square footage, rent, annual increases, operating expenses, lease length and concessions like free rent all differ. A building with a lower rent may have steeper increases or a little more space. Your advisor factors these in, so you can compare what each space will cost over the lease on equal terms.
Why this matters:
The lowest rent isn't always the lowest cost. Without a clear side-by-side comparison, it's easy to misread what a space will really cost over the lease, or to miss a cost entirely.
Conflicts disclosed up front
The standard:
TILT represents tenants only and is never on both sides of a lease negotiation. Your advisor may represent landlords in their own practice, and if your advisor's firm lists one of your options, you'll know up front. In every negotiation, TILT represents you, and only you.
Why this matters:
Because TILT doesn't represent landlords, there's no landlord business to protect when we negotiate. We can push for your terms without weighing how it affects future deals.
From first conversation to signed lease
The standard:
Your advisor leads the work in your market and your type of space. TILT represents you directly and is with you at each step, reviewing your options and the key terms.
Why this matters:
You get a second, experienced opinion on every decision.
The same standard for every client
The standard:
Every client gets the same attention and the same TILT Standard, regardless of size.
Why this matters:
Size doesn't make the work simpler. A smaller requirement takes the same specialized knowledge to get right.
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